Support Services

OFFICE OF UNDERGRADUATE ADMISSIONS and ORIENTATION
Recruitment, Application Processing and Orientation – Sechrist Hall /admissions/ and /admissions/newstudentprograms
Admission Services: (928) 523-5511 and 928-523-0632
The Office of Undergraduate Admissions and Orientation is responsible for undergraduate admissions, residency classification, recruitment, outreach programs and transitioning new students to Northern Arizona University. Personnel in this area are responsible for the recruitment and admissions processing of new students to the University. Programs include campus tours, high school/college relations, student recruitment activities, junior senior information sessions, guidance counselor events, Discover NAU programs, Orientation programs and Welcome Week.

ACADEMIC ADVISING
All freshman are advised in the Gateway Student Success Center during their first two terms of enrollment. After completing two full-terms, students receive advisement in their major departments. Gateway advisors assist you in developing a clear understanding of your degree requirements and provide specific information about recommended first year courses, as well as information about support services and other campus resources.
Career exploration and employment preparation is available for all students.
Students still deciding on a major are advised in the Gateway until they declare a major. Northern Arizona University supports your wanting to investigate your academic options. With an advisor's guidance, you can:
* Learn useful strategies for comparing academic disciplines and programs related to your interests.

* Identify courses that meet graduation requirements and can be applied toward a variety of majors

* Progress toward graduation, while exploring various majors
Pre-med, pre-law and graduate school assistance is also available to students.
Transfer students are advised in the Gateway until they have completed 30 or more units. Students who transfer more than 29 units should meet with an advisor in the department of their major for course recommendations and enrollment.

Career Advising
Preparing for your career begins with a clear understanding of your values, abilities, interests, and an awareness of the world of work.

The Gateway offers a variety of activities to assist you with the career development process:
* Self-assessment programs; career and academic exploration; investigation and decision-making strategies

Career advising is designed to help students understand the relationship that exists between academic preparation, experiential learning, and the world of work

With the assistance of an advisor you can:
* Become aware of employer expectations of prospective employees and how to develop these competencies.

* Explore the value of experiential learning activities and how to incorporate these activities into your undergraduate experience.
Employment Services
To land your first job takes preparations and practice. Your abilities and experience may go unnoticed unless you know how to connect and communicate with employers.
Gateway offers many different opportunities for you to prepare for life after graduation:
* Employment resource library; resume and cover letter assistance; job search strategies; mock interviews

You can network with prospective employers through a variety of events such as:
* Semi-annual Career Day and Graduate School Fair

* Employer information sessions

* Specialized events for certain majors
Gateway Connects, an on-line job search system, allows you to explore internship, cooperative education and professional employment opportunities quickly and conveniently.

ALUMNI ASSOCIATION
Office of Alumni Relations, Old Main, Room 303, Phone (928) 523-3757, Fax (928) 523-4445, http://www.nau.edu/alumni, Facebook – Northern Arizona University Alumni Relations, Twitter @NAUAlumni

The Northern Arizona University Alumni Association (NAUAA) is a great resource for all NAU graduates and friends. The NAUAA promotes a lifelong, active relationship with alumni, engaging them in the life of the University. Since its founding in 1902, the NAUAA has maintained a board of directors from throughout the country that represents the association-at-large, meeting quarterly.
The NAUAA also funds scholarships, generates revenues for a variety of university needs, and takes the lead on major university events such as Homecoming and senior recognition, as well as presidential events.

The Alumni Office staff organizes themed alumni gatherings, primarily in the west and southwest, and college reunions for a wide range of interest groups. Other opportunities for alumni and friends include the Volunteer Alumni Network (VAN), aiding the Office of Undergraduate Admissions with recruitment and scholarship presentations and the NAUAA Travel Program. Short-term major medical insurance, life and auto insurance, an affinity credit card, a personal contact service, and many other benefits are available to Northern Arizona University graduates.

The Alumni Office publishes the semi-annual Pine magazine, featuring in-depth articles on the lives of alumni and fascinating university research. Alumni programs and events are showcased on our website, nau.edu/alumni, along with contests and other interactive opportunities. Our e-newsletter, NAU Alumni Facetime, covers your latest alumni happenings – weddings, births, awards, job promotions and more. Also, the fast, timely NAU Alumni Extra will keep you in the know about alumni events, university news and athletics. Students can also get involved now by joining our Facebook page and following us on Twitter.

The Office of Alumni Relations is located on the third floor of historic Old Main on north campus. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

BOOKSTORE
Box 6044, (928) 523-4041 or (800) 426-7674, FAX: (928) 523-9121, http://www.nau.edu/bookstore

The Northern Arizona University Bookstore is the official bookstore of Northern Arizona University. The bookstore offers a wide variety of products and services to students, faculty and staff. Additionally, a portion of sales at the NAU Bookstore goes directly to the University.

Textbooks
The NAU Bookstore is the main source of course materials. Used textbooks are offered and are sold at 25% less than the new book price. Textbook orders may be placed in store, by phone, or online at www.nau.edu/bookstore and can be picked up in store, or shipped to your home. Book buyback service is available during all business hours. Textbooks that are being used in an upcoming semester will be bought back at as much as 50% of the purchase price. Others are bought at their year-round national market value.

Other Products and Services
* The NAU Bookstore stocks over 25,000 general book titles that support the academic mission of the University including an extensive Southwest and Native American section. There is a section of books exclusively by NAU faculty. Any book that is in print can also be special ordered.

* The Computer Sales Department has an extensive line of educationally discounted software priced up to 85% below standard retail. It also offers educational discounts on Apple and Dell hardware and carries a broad line of iPods, iPod accessories, and computer peripherals.

* Also available is an extensive line of school supplies; art and engineering supplies; imprinted clothing, backpacks and NAU memorabilia. Additional services include cutting mat boards, providing graduation regalia and personalized graduation announcements.
Hours:
8:00 a.m. - 6:00 p.m. Monday through Thursday, and 8:00 a.m. - 5:00 p.m. on Friday, 10:00 a.m. - 4:00 p.m. on Saturday, unless otherwise posted.

Summer Hours:
8:00 a.m. - 5:00 p.m. Monday through Friday. Saturday 10:00-4:00 and Closed Sunday. Other special hours are posted by the Bookstore.
Credit Cards & Check Cashing
The NAU Bookstore accepts Visa, MasterCard, Discover, American Express, MCEC (Mountain Campus Express Card), cash and personal checks. Current NAU I.D. and a valid driver's license must accompany personal checks. Two automated teller machines (ATMs) are located at the front of the Bookstore. The Bookstore cannot cash checks for customers. Gift Cards are available for any amount.

Website: http://www.nau.edu/bookstore
See our website to order used and new textbooks for all your classes, NAU logo clothing and gifts, as well as gift cards.

BURSAR'S OFFICE- Payments
Gammage Administration, 1st Floor, (928) 523-3122, /bursar
The Bursar’s Office, located in the south lobby of Gammage Administration Building, is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Summer hours are 7:30 a.m. to 4:30 p.m.
Payments to Northern Arizona University are accepted for tuition and other fees such as parking fines, housing and meal plan charges, Fronske health center charges, loan repayments, etc. by cash, personal check, electronic checks*, Master Card, Discover and American Express credit cards*, traveler's check, money order or cashier's check. Checks should be made payable to Northern Arizona University. For your protection DO NOT mail cash. Checks will be accepted only for the exact amount of fees owing. Postdated checks cannot be accepted for payment. Be sure to include your NAU Student ID number on all payment correspondence.
*Credit Card and Electronic Check Payments can be made online at http://www4.nau.edu/louie/

CAMPUS DINING
Meal Planning Office, University Union, (928) 523-2372, http://www.nau.edu/dining

Eating is an important part of living and learning at Northern Arizona University. The meals you enjoy on campus provide opportunities to connect with friends, stay healthy, boost your energy, and unwind after long days of studying and campus activities. With more than 20 locations across campus, you're sure to find what you want, when you want it.

A variety of meal plan options provide you with flexibility for different eating habits, as well as saving you time and money. Visit our website at http://www.nau.edu/dining, stop by our Meal Planning Office in the University Union, or give us a call at (928) 523-2372.

We also have flexible employment opportunities for students and benefits including book reimbursement and free meals. If you are looking to make some money on campus… go to our Human Resources office in the Fieldhouse or call (928) 523-5077. CENTER FOR

CENTER FOR INTERNATIONAL EDUCATION (CIE)

Tinsley Hall, Building 44, Room 102, Box #5598, (928) 523-2409, http://international.nau.edu

The Center for International Education is primarily concerned with advocating for and supporting efforts to promote global learning on the campus, and providing services to further this mission. In addition to working closely with faculty to realize this mission, the Center for International Education provides services to students seeking education abroad opportunities (study, internship, research abroad), services to international students and visiting scholars, and manages the recruitment and admission of undergraduate international students. The Center for International Education sees its mission as working to prepare NAU graduates for global citizenship. For more information, please visit our website at http://international.nau.edu.

CENTRAL TICKET OFFICE
University Union, (928) 523-5661, /cto/

The Northern Arizona University Central Ticket Office handles ticket sales for all ticketed events on the NAU campus, including those sponsored by the NAU School of Performing Arts, NAU Athletics, SUN Entertainment, the Flagstaff Symphony Orchestra, and many others.

CHILD CARE
University Union, Room 105, (928) 523-5181, /studentlife/childcare.asp

Northern Arizona University offers services to assist with child care needs for students. Both the Child Care Voucher Program and a Child Care Provider Directory are described below:

Northern Arizona University's Child Care Voucher Program
The Voucher Program is a need-based subsidy program designed to assist Northern Arizona University families with their weekday child care costs. The Voucher Program serves children of students who are registered at one of the following eligible providers:

* State-licensed child care centers

* State-certified family care providers

* DES-certified child care providers

* USDA-certified child care providers

* Before- and after-school programs sponsored by a school

* Programs sponsored by Northern Arizona University

All voucher Program participants are responsible for filing copies of credentials verifying the eligibility of their intended child care provider. Child Care vouchers will be awarded at levels of 20% – 50% (not to exceed $50.00/child/week), depending on demonstrated need. Parents are responsible for all deposits, registration fees and purchase of consumable items such as diapers and formula. Total funds for the program are limited, so students are encouraged to apply early. The Child Care Committee may conduct brief interviews with voucher applicants where necessary in order to accurately assess need. The Voucher Program reimburses parents at the level of their award following submission of payment receipts from their child care provider. Northern Arizona University Child Care vouchers may be used in conjunction with other forms of child care assistance such as DES Child Care Assistance, Tribal Child Care Assistance, AFDC and food stamps. Voucher award letters will be sent to applicants notifying them of the amount and effective dates of the award. The Child Care Committee reserves the right to reassess the amount of a voucher awarded if a family is not using the voucher on a regular basis. Participation in the Voucher Program may impact financial aid appeals for additional funds.

CHILD CARE DIRECTORY: Northern Arizona University publishes a directory of Flagstaff Child Centers which are state certified or licensed providers. A copy of the directory can be obtained online at Child Care Directory or by contacting the Office of Student Life at (928) 523-5181.

CONFERENCE SERVICES AND MEETING SPACE
du Bois Center, Building #64, (928) 523-3321, http://www.nau.edu/dubois

Year-Round Meeting Facilities (Groups of 2 to 800 Participants) - Northern Arizona University student clubs, groups, and organizations that are registered/recognized can schedule meetings and special events at the du Bois Center. The du Bois staff and student employees, will assist you in making your visit a productive and enjoyable experience.

Summer Conferences - Lodging/Meals/Meeting Space (Groups of 2 to 3,000 Participants) - Summer conferences begin in late May and last through early August for different educational groups. The conference staff will work with group planners to help facilitate their conference needs. Conference Services offers room-and-board package rates that include lodging and three meals a day. On a fee-for-use basis, Northern Arizona University has a multitude of meeting rooms, conference rooms, gymnasiums, outdoor fields, a spacious ballroom, and the 15,000-seat Walkup Skydome available for group activities.

COOPERATIVE EDUCATION
Many academic departments make cooperative education and internship opportunities available to their student majors as an integral part of the students' academic program at Northern Arizona University. Cooperative education/internship is career related and academically relevant employment which is approved by a faculty member. Academic credit is given upon successful completion of the co-op internship or work period.

Most co-op internship opportunities begin after completion of at least the sophomore year. Co-op programs normally alternate periods (summer and/or semester) of full time work with periods of full time study, and require a commitment for at least a minimum number of work periods with the same employer. Internship programs are similar to co-op, but are not alternating and usually involve only summer work sessions. Students receive a salary from the employer, but generally travel and housing must be paid by the student. There is also a parallel program which allows the student to work locally part time while attending classes at Northern Arizona University. Specific terminology and details often vary from employer to employer. For further information, inquire directly to the dean's office of the college or school in which your academic major is housed.

COUNSELING (Psychological)
Counseling Center, (928) 523-2261, nau.edu/counseling

Northern Arizona University's Counseling Center (nau.edu/counseling) works to enhance the psychological growth, emotional well-being, and learning potential of students. We accomplish this aim by providing short-term psychological counseling, mental-health and substance-abuse educational programming, emergency interventions, consultation, and referral services.

Counseling Services (nau.edu/counseling) offers individual, couple, and group counseling as opportunities to address such issues as adjustment to college, relationship concerns, depression, anxiety, stress and time management, and other personal and psychological concerns. Consultation with a counselor is available when someone has a concern about a student’s emotional health.

Please Note:
Testing Services (nau.edu/testing) has moved to the W.A. Franke College of Business, Center for Business Outreach (928-523-3322). Testing Services supports student success by providing access to tests that you may be needed to get into college, to get college credit and/or place out of college courses, and to get ready for life after college. Examples of such tests include Math and English Placement, ACT, SAT, CLEP, MCAT, MAT, correspondence and challenge exams, career guidance and vocational interests tests, and many more.(CLEP tests offer college credit for certain courses without actually taking the course.)

For more information, including how to schedule services and costs of certain services, contact the Counseling & Testing Center (nau.edu/counseling) on the web, by phone (523-2261) or at PO Box 6045, Flagstaff, AZ 86011-6045.

DENTAL HYGIENE CLINIC
Health Sciences 216, (928) 523-3500, http://www.nau.edu/dentalhygiene

The Dental Hygiene Clinic offers comprehensive health-centered oral hygiene care to students, faculty, staff, and the public. Students may contact the clinic for referrals to local dentists in case a dental emergency arises. For appointments call 523-3500. The clinic has day and evening hours for the convenience of our clients. Services are provided for a nominal fee. Student health insurance does not include dental hygiene services.

DISABILITY RESOURCES
Disability Resources, (928) 523-8773 Phone, TTY: (928) 523-6906, FAX: (928) 523-8747, http://www.nau.edu/dr, e-mail to DR@nau.edu
If you have a documented disability, you can arrange for accommodations by contacting the office of Disability Resources (DR). In order for your individual needs to be met, you are required to provide DR with disability related documentation and are encouraged to provide it at least eight weeks prior to the time you wish to receive accommodations. You must register with DR each semester you are enrolled at Northern Arizona University and wish to use accommodations.

Faculty is not authorized to provide a student with disability related accommodations without prior approval from DR. Students who have registered with DR are encouraged to notify their instructors as soon as possible after the start of the semester to ensure prompt provision of accommodations.

Concerns or questions regarding disability related accommodations can be brought to the attention of DR or the Affirmative Action Office, (928) 523-3312, TTY: (928) 523-1006, /diversity

EXTENDED CAMPUSES
Communications Building, (928) 523-4212, (800) 426-8315, FAX (928) 523-1169
http://nau.edu/extended
Mail:      PO Box 4117
                Flagstaff, AZ 86011-4117
E-mail:   extended.campuses@nau.edu

NAU Extended Campuses provides access to more than 130 undergraduate and graduate degrees, professional certifications, and educational endorsements to NAU students who need to take classes outside of the Flagstaff Mountain campus.
Programs and classes are available online and at over 35 community campuses throughout Arizona. Students have access to a wide range of NAU services, including academic advising, financial aid, access to the Cline Library, and more. All classes are taught by experienced NAU faculty and professionals.

FINANCIAL AID
Gammage Administration (Building 1), 2nd floor, (928) 523-4951, Fax (928) 523-1551,
http://www.nau.edu/finaid

P.O. Box 4108, Flagstaff, AZ 86011 or e-mail at Financial.Aid@nau.edu
Statewide Offices:
NAU Paradise Valley - (602) 493-2729
NAU Tucson - (520) 879-7910
NAU Yuma - (928) 317-6400

There is an extensive student financial aid program to assist students and families to finance a college education. Financial aid programs include grants, scholarships, loans, and employment. Financial aid is awarded on a rolling basis. To be given priority for financial aid funding, students should begin the application process in January for the next academic year. The first step is to complete the Free Application for Federal Student Aid (FAFSA), available on the Web at www.fafsa.ed.gov, or in the Office of Student Financial Aid. Prior to accessing the FAFSA on the web, both student and parent must secure a pin number at www.pin.ed.gov. The pin number will act as an electronic signature.

Scholarships: New students are automatically considered for merit-based scholarships once they are offered admission to the University. These scholarships are limited and awarded on a first-come basis. All admitted students, new and continuing, may complete the Scholarship Interest Form. This form is not an application, but allows the Office of Student Financial Aid to search for additional scholarships on your behalf. It is in effect throughout your attendance and can be updated at any time. While there is no deadline, most scholarships are awarded in the spring for the next academic year, so we recommend you complete/update this form by March of each year. As some scholarships are need-based, you should also file a Free Application for Federal Student Aid (FAFSA). Some departments use the Scholarship Interest Form as their official application for their scholarships. For more information, and to complete the Scholarship Interest Form, go to our website at http://www4.nau.edu/finaid/types_of_aid/scholarships.html.

Employment: The Office of Student Financial Aid also provides assistance for students in locating jobs both on and off campus. Students who demonstrate financial need may qualify for the Federal Work Study Program; however, student wage and off-campus employment is available to all students, regardless of need. For more information, go to our website at http://www4.nau.edu/finaid/types_of_aid/employment.html.

Veterans' Services: The Office of Veterans Services is located within the Office of Student Financial Aid. This office provides services for veterans, including assistance in applying for all veterans' benefits, educational counseling, tutorial assistance, and referral service. For additional information, call (928) 523-4931, email Veterans.Services@nau.edu, or visit http://www4.nau.edu/finaid/types_of_aid/veterans.html.

Paying Tuition and Fees: If your total financial aid exceeds your total charges due (tuition, fees, housing, meal plan, and other current charges) the Office of the Bursar will issue you a refund. Enrolling in direct deposit insures that all excess financial aid, refunds, and university paychecks will be directly deposited to your checking or savings account. You may sign up for direct deposit on LOUIE at http://www.nau.edu/louie. If you do not sign up for direct deposit, all financial aid, refunds, and paychecks will be mailed to you using the refund address you provide on LOUIE. Please be sure all address information is current.

If your total anticipated aid is less than total tuition due, you may pay the difference by going to the “finances” link on LOUIE with a Visa, Master Card, or electronic check. Other payment options are listed on the Office of the Bursar’s website at /bursar/.

Satisfactory Academic Progress: All students receiving federal financial aid must maintain satisfactory academic progress. Students must maintain at least the minimum GPA required by university standards and must also complete the number of credit hours upon which funding was based during each semester. Students who fail to meet these requirements may be suspended from all federal and state funded assistance programs. It is the student's responsibility to be aware of the Satisfactory Academic Progress standards outlined at http://www4.nau.edu/finaid/receiving_your_aid/sap.htm. SAP standards for institutional or private donor aid may differ.

Financial Aid Notifications and Communications: The Office of Student Financial Aid communicates with students primarily through their student e-mail accounts. In many cases, e-mail is the only notification of financial aid status a student will receive. It is very important to establish and use a student e-mail account. Any students who use an e-mail account other than the one provided by the University are responsible for ensuring that mailings from their student e-mail are forwarded to their other account.

If your total anticipated aid is less than total tuition due, you may pay the difference by going to the “finances” link on LOUIE with a Visa, Master Card, or electronic check. Other payment options are listed on the Office of the Bursar’s website at /bursar/.

Satisfactory Academic Progress: All students receiving federal financial aid must maintain satisfactory academic progress. Students must maintain at least the minimum GPA required by university standards and must also complete the number of credit hours upon which funding was based during each semester. Students who fail to meet these requirements may be suspended from all federal and state funded assistance programs. It is the student's responsibility to be aware of the Satisfactory Academic Progress standards outlined at http://www4.nau.edu/finaid/receiving_your_aid/sap.htm. SAP standards for institutional or private donor aid may differ.

Financial Aid Notifications and Communications: The Office of Student Financial Aid communicates with students primarily through their student e-mail accounts. In many cases, e-mail is the only notification of financial aid status a student will receive. It is very important to establish and use a student e-mail account. Any students who use an e-mail account other than the one provided by the University are responsible for ensuring that mailings from their student e-mail are forwarded to their other account.

GATEWAY CENTER FOR STUDENT SUCCESS
Gateway Student Success Center, Building 43, (928) 523-4772, http://www.nau.edu/gateway

The Gateway Student Success Center provides academic advising, career counseling and employment services for all NAU students and alumni. A variety of resources are available at the Center; including resume development, mock interviews/interview skills, job/internship search strategies, and networking skills. Counselors are on hand to help students with career exploration on an individual basis or through group presentations. Students that are undecided on a major may consider taking the Myers-Briggs Type Indicator (MBTI) or the Strong Interest Inventory (SII) at the Counseling and Testing Center. The Gateway has trained counselors to assist students in comprehending the results of these inventories.

Another benefit of using the Gateway Center it its free online recruiting system, Gateway Connects. Once students create a profile, they can post their resume online and search for career and/or internship opportunities. Gateway Connects links students and employers to create mutually beneficial relationships.

The Gateway Student Success Center hosts a Career and Graduate School Fair each fall and spring semester. Over 120 employers and graduate schools have attended these events. For education majors, the Gateway conducts an Education Interview Festival in the spring semester. This event has been extremely successful for both school districts and graduating students in hiring teachers.

Employers visit the NAU campus between career events as well. Information sessions are held in the Gateway classroom throughout the year. The building also has interview rooms specifically designed for individual interview sessions.

The hours of the Gateway Center for Student Success are 8:00am-5:30pm, Monday-Friday (except holidays); summer hours are 7:30am-5:00pm. For more information about the Gateway Center for Student Success, please visit www.nau.edu/gatewayor call (928) 523-4772.

HEALTH SERVICES
Fronske Health Center, (928) 523-2131, http://www4.nau.edu/fronske

The Fronske Health Center, located south of the Bookstore, is a primary care health center staffed by physicians, nurse practitioners, and other health care professionals. In addition to primary care, the health center offers lab, x-ray, and pharmacy services. Every student attending the NAU Mountain Campus is charged a $65 per semester wellness fee. This fee helps to provide on-campus health services including health promotion, public health services, and low-cost medical and mental health services, and free membership to the Recreation Center.

Hours
Fronske Health Center hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday except on Wednesdays we open at 9:00 a.m., and 11:00 a.m. to 2:00 p.m. on most Saturdays during fall and spring semesters. Fronske Health Center offers care by appointment for on-going health problems and same-day service for urgent illnesses or injuries. The urgent care clinic for same day service runs from 10:00 a.m. to 5:00 p.m. Monday through Friday and most Saturdays throughout the semester.

Clinical Services
Fronske Health Center offers primary care services by appointment for general medical care, routine physicals, women’s health care, health education, mental health, allergy clinics, travel immunizations and massage therapy. For same day/sudden injury or illness we offer the urgent care clinic which focuses on an immediate health issue. For more information or to schedule an appointment, go to our website at www.nau.edu/fronskeor call 523-8995.

Health Promotion
The Health Promotion Office provides student health promotion services and health education presentations and seminars on various health topics such as mental health, stress management, alcohol and other drug abuse prevention, nutrition and weight control, fitness, women's and men's health. Health consultations are available by appointment for students wanting more intensive personal health counseling. On-line health education links (http://www4.nau.edu/fronske/library.htm) enable students to access campus health resources and self-help materials.

Health Plans & Health Insurance
Fronske Health Center offers a supplemental health plan to help students and their parents plan for medical expenses. For less than most insurance company’s annual deductibles and co-pays you can purchase the Gold Plan. The Gold Plan offers $5.00 primary and specialty office visits. Lab work, x-rays and procedures, ordered by Fronske providers, are included at no additional expense. For students that need major medical insurance, an optional health insurance plan is also available. This is a large group health plan covering students attending the three Arizona universities (15,000 students insured). The plan covers primary care services provided by Fronske Health Center and major medical expenses received off-campus. Health insurance is recommended but not required (except for International Students who must meet specific requirements). For questions regarding student health insurance, dial 523-6343.

LIBRARY
Cline Library, (928)523-2173, library.nau.edu

Find and use millions of items in the Cline Library collections, including books, periodicals, videos, sound recordings, government publications, and archival materials related to the Colorado Plateau and Northern Arizona University. Access more than 100 electronic resources and find more than 80,000 electronic journals and books, searchable via our web site library.nau.edu.

Use your time wisely and drop in between classes. Choose one of the more than 160 desktops throughout the library to access the Web as well as productivity software such as Microsoft Office. Check-out a library laptop and use the library’s wireless network throughout the building. Have your own laptop? Connect it to the NAU network through a simple registration process. Media Services offers assistive technology for library users with special needs.

The library is building 28, on Knoles Drive on the Flagstaff campus. For more information, visit library.nau.edu or library.nau.edu/ask.html to Ask A Librarian. Call 928-523-2173 with general services and information questions. For research assistance call 928-523-6805. In addition, you can call toll-free at 1-800-247-3380 or drop us a note at Cline Library, Northern Arizona University, PO Box 6022, Flagstaff, AZ 86011-6022.
Library Services

Burning the midnight oil? You can access on-demand services and quality research 24/7 through the library’s information rich website.

• Find an extensive selection of e-books and e-journals online for your research.
• Search the library catalog to locate movies, music, books, journals, and other resources in the library’s collections.
• Need some quick or intensive one-on-one assistance? You can get personalized research assistance at the front desk via email during the library’s approximately 100 open hours each week during the regular fall and spring semesters.
• Still can’t find what you are researching? Schedule an appointment with one of our resource specialists for some in-depth assistance at http://library.nau.edu/information/contact.html#acadsupport.
• Renew books and check your library record
• Can’t find something you need for a project? Use the library’s Document Delivery Service (illiad.nau.edu/illiad/) to submit your request online. We’ll get books, articles, movies, and music from other libraries from around the world at no cost to you.
• Need to watch a movie for a class? If you have a TV and live on campus, you can schedule a movie to be shown via the campus cable delivery system online or by calling Media Services at 523-6820.

Visit our beautiful 200,000+ sq. ft. facility and you can

• Check out a wireless laptop for use within the library.
• Create a “wow” presentation by using the multi-media computers with scanners, audio/video production and editing software.
• Use the advanced technology now available in “Studio B” to create media rich projects such as podcasts or as a group watch a film for a class on a large flat-panel LCD display.
• Need a place to study with a group of friends or classmates? Check out an individual or group study room from the front desk.
• Find assistive technology for library users with special needs.
• Grab a cup of coffee or a snack in Scholar’s Corner.
• Need a break? Check out one of the film series held in the library’s 407 seat Assembly Hall.
Students may also borrow library materials in person at Arizona State University and the University of Arizona. To do so, you must present your official NAU identification card and a current statement of account from NAU's Student Business Services that shows all of your fees have been paid.

Special Collections and Archives
The library's Special Collections and Archives offers an abundance of unique materials which document the history and development of the Colorado Plateau in a variety of disciplines, with an emphasis on the Colorado River and Grand Canyon, Native American history and culture, land use, the environment, and economic development. The collection includes a wide array of materials, from manuscripts to maps, from audio to video, from periodicals to photographs. The department also houses the University Archives. Visit the archives in person or via the Web at library.nau.edu/speccoll.html to tour digital exhibits or access materials online. Information about jobs and internships is also available.

MAIL SERVICE
North Campus Postal and Shipping Services is located in the Bookstore Basement,
(928) 523-2485

South Campus Postal and Shipping Services is located in the du Bois Conference Center, First Floor, (928) 523-4651
http://www.nau.edu/postal

With a hall assignment, each hall resident receives a campus box number for mail. The lock combination for the box number is also written on that form. There are signs by the boxes instructing students on how to use the combinations. More than one person could be assigned to a mailbox.

An ID is required to claim items that cannot be put in the mailbox. If you do share a mailbox, please leave your box mate’s mail in the box. If you have any questions concerning mail in your box, please give it to an NAU Postal Services clerk for proper treatment.

Mail arrives at 8:00 a.m. All mail is in the boxes by 2:00 p.m. Please visit our website (http://www.nau.edu/postal) for: Box Information and Combos, Online Forwarding, Information on how to address your mail for the following carriers: USPS, FEDEX, UPS, and DHL.

EXAMPLE:
First and Last Name
PO Box Number
Northern Arizona University
Flagstaff, AZ 86011

Please have all United Parcel Service packages addressed:

EXAMPLE:
First and Last Name
Northern Arizona University
Student's Residence Hall's Name and Room Number
Residence Hall Street Address
Flagstaff, AZ 86011

When moving off campus or leaving NAU permanently, mail will be forwarded for 90 days, then returned to sender, "Unable to Forward". Complete the on-line change of address form on our home page.

NEW PACKAGE NOTIFICATION SYSTEM

You will be notified by e-mail when a package is received by NAU Postal Services. Please go to http://www5.nau.edu/postoff/packagetrack/index.aspxto search for received packages. Please print a copy of the e-mail notification form and bring it to the Customer Service Window with a valid I.D to pick up your package. There are computers/printers available in the lobby of Postal Services to print out the notification form.

Specialty mail/packages (Express, Certified, Insured) will still receive a peach colored notice in your box. Please bring that notice with a valid I.D to the Customer Service Window.

When re-applying for housing, you must include your present P.O. Box number. If the box number is not included, Residence Life will issue a completely new box assignment and this will be the box you will be required to use.

Helpful Tips:

* Student mailbox assignments between 6101 through 14999 are located in the North Campus Postal Services.

* Student mailbox assignments between 20000 through 21399 are located in the South Campus Postal Services.

*UPS, FEDEX, DHL is delivered direct to your Residence Hall. Please refer to your "Post Office Box Information" section of our website for proper addressing. http://www.nau.edu/postal

*For Security reasons, we are unable to check your mail over the phone.

* Please report mail-tampering to the supervisor or manager.

* NAU Post Office procedures are available upon request.

* Have all checks, travel tickets, etc. sent by Certified Mail or have your funds directly deposited into your bank account.

* If you left a forwarding address for summer, check with the Post Office to make sure the forward is stopped when you return in the fall.

* Please address all concerns to the Post Office Manager.

* During Winter break, all mail is placed in the mailboxes. It is not required to leave a change of address during this time UNLESS you move off campus permanently.

*Stamp sales, FEDEX shipments, copies, FAX services are available at both Mail Center Locations. Outgoing Express Mail service is ONLY provided at the Mail Postal and Shipping Services located underneath the Bookstore.

MEDIA
The Lumberjack, campus newspaper
Communication Building 16, Room 101, (928) 523-4921, http://www.jackcentral.com

NAU's award-winning student newspaper was named Arizona’s best collegiate newspaper by the Arizona Newspaper Association in 1997. It also has won numerous other awards. The Lumberjack serves the NAU and Flagstaff community, is distributed Thursdays during Fall and Spring semesters, has a circulation of 10,000 and is a member of the Associated Press and the Associated Collegiate Press. The newspapers are free and distributed at numerous sites across campus and the greater Flagstaff area. All students may apply for editorial, advertising and production positions, with salaries and activity waivers available. An editor-in-chief and advertising manager are appointed each semester by The Lumberjack Publication Board. Annette McGivney is the faculty adviser and Steve Saville is the Business Development Director, who can be reached at (928) 523-5007.

Flagstaff Newspaper
Arizona Daily Sun, (928) 774-4545. For subscriptions, please call (928) 779-4189 or e-mail mailtazdscirculation@azdailysun.com. Website: http://news.azdailysun.com/services/homedelivery.cfm

Phoenix Newspaper
Arizona Republic, (800) 331-9303. For subscriptions, please call Customer Service at (602) 444-1000 or e-mail mailtsubscribehelp@arizonarepublic.com. Website: https://subscribe.azcentral.com/circulation/subscribe.php

Radio/Television
School of Communication, 523-2232
Manager, KNAU, 523-5628

NAU operates two radio stations and a television facility. The three operations offer experience in program development, announcing, news writing, reporting, videography and editing, production and management. KNAU (FM) has been on the air for 17 years. The station is a member of National Public Radio, and provides a 24-hour daily schedule of NPR news and classical music to Northern Arizona.

Manager, UTV, 523-9193
UTV presents live and taped television programming via NAU4 (cable Northern Arizona University's Educational Access Channel) to the campus and Flagstaff communities and on Channel 44 on the campus cable system from the Studio A and NAU TV Services in the communication building. UTV is run like a true on-air station with every position staffed by students.
Students are welcome to participate in UTV and may enroll in a television workshop for credit. Please contact the School of Communication for information on qualifications required.

MULTICULTURAL STUDENT CENTER
University Union, Room 104, Box 5677, (928) 523-5656, www.nau.edu/msc
Each semester nearly 3,600 under-represented students attend NAU. The campus serves a large group of Latinas/os and American Indians as well as African-American and Asian students. Our diverse population enriches the academic, cultural, and social life of the University.
NAU takes pride in its long tradition of helping each student set and meet educational and personal goals. The Multicultural Student Center, located on the first floor of the University Union, is part of this tradition. Located in the LEADS Center, students of all ethnic backgrounds can find resources in the areas of academic advisement, personal guidance, class selection, financial aid, and scholarship assistance/information, and tutorial/study skills assistance. Students are also aided in their adjustments to the university environment by the MSC peer advisors. The staff works with various departments to educate and promote understanding of the needs of multicultural students. The MSC is both a resource area and a place for students to meet and interact. Staff members work closely with other Student Services departments and faculty in providing the highest quality services to NAU students.
Students are kept informed of MSC activities and services via the Threads newsletter, published four times per year. For further information, contact the Multicultural Student Center with the information above.

A GATHERING PLACE to relax, socialize, and make new friends

ACADEMIC GUIDANCE on class selection and registration, development of a Student Education Plan (STEPlan), and review Freshman Outreach reports individually with students.

COMPUTER TERMINALS for writing papers, e-mail, searching the Internet and free printing.

EVENTS include Native American Convocation, Stew Fest and BBQ, student leadership training, and Native American clubs activities and cultural events.

FAXING of educational documents provided at no charge.

FREE BEVERAGES consisting of hot coffee, tea, and cocoa available daily (M-F).
GUIDANCE on tribal scholarships, financial aid, personal concerns, pre-college advising, and balancing work, school, family and culture.

NATIVE AMERICAN CLUBS and ORGANIZATIONS offers opportunities to develop friendships, build social networks, assist in volunteer projects, and promote cultural awareness. For a complete listing, visit nau.edu/studentlife.

PROGRAMS such as NASS Scholars Program for academic success, Peer Mentorship, the Native American student orientation.

REFERRALS for tutoring, child care, health services, housing, and other social service agencies

RESOURCES for jobs, internships, scholarships, student leadership opportunities, and graduate school preparation.

REQUESTING A LETTER OF RECOMMENDATION for students who are applying for a scholarship, internship, admission to graduate program, Etc.

OFFICE OF PUBLIC AFFAIRS
Babbitt Administration, (928) 523-2282, /publicaffairs
The Office of Public Affairs promotes Northern Arizona University, its mission and its vision through public relations efforts, media relations and internal communication. The office uses traditional and newly development media outlets as well as social networking to promote the accomplishments of students, faculty and staff. The Office of Public Affairs works with media and NAU departments to write and distribute press releases, participates in crisis communication, fulfills public information requests, answers questions, finds experts for the media and many other functions related to mass communication.

Service: Department: Phone:
Media Relations, Internal & External Communications Public Affairs 3-2282

PARENTS’ ASSOCIATION
Freshman Academic Resource Center (lower level of Sechrist Residence Hall in the Office of New Student Programs), (928) 523-6267, /parents

The Northern Arizona University Parents’ Association is an advisory organization dedicated to providing families with information regarding campus resources, programs, and activities. The NAU Parents' Association office serves as a liaison between NAU families, assisting with questions and concerns.

Members of the Parents’ Association can work on committees to make recommendations to the University regarding activities that will better serve their sons and daughters. In addition, they may be involved in fund-raising, publications, and activities of the Association. Members also volunteer time through participation in Orientation, recruitment of new students, information dissemination, and scholarship selections.

Membership in NAU Parents' Association is open to any parent of any NAU student, and there are not any membership fees. Annual calling campaigns support the Parents’ Association office (under the direction of the Office of Undergraduate Admissions and the Office of Student Affairs), the electronic newsletter "The BackPack", the Parent Handbook (available online), and expenses related to receptions, and off-campus NAU Information Nights.

Northern Arizona University recognizes parental involvement as an essential component in student success because informed and involved parents make a positive contribution to achievement and persistence.

The Parents’ Association Office serves any parent of an NAU student. The office staff serves as a liaison between the University and families, assisting with problems and answering concerns. If we can be of assistance, call, e-mail or write us.

Parents’ Association
NAU Box #4082
Flagstaff, AZ 86011-4082
(928) 523-6267

E-mail: Parent.Association@nau.edu

PARKING/SHUTTLE SERVICES
Building 91, (928) 523-6623, /parking

Parking and Shuttle Services provides a variety of practical parking and transportation options as well as free motorist assistance. Resident and commuter students who bring a vehicle onto campus must register it with Parking Services. Visitors may register their vehicles via temporary day permits which are sold by kiosks located around campus at the roadside directories, as well as online at /parking. Semester and year-long permits are sold exclusively online. If a student does not have a vehicle, Mountain Campus Transit is a reliable and free cross-campus shuttle service.

PRINTING SERVICES
Building 57, 120 West Dupont Avenue (across the street from Parking Services and Human Resources), 928-523-1941, nau.edu/printing

Printing Services is your on-campus, full-service print and copy solution. We offer our services to all university departments, students and groups. Our print and copy experts can create and produce anything from office stationery to full-color booklets, brochures and flyers. Placing a business card, letterhead or envelope order is fast and simple using our online order form that allows you to input the data and view digital proofs. Please visit nau.edu/printing or call 523-1941 for more details.

Our Customer Service Representative will assist you with any questions, estimates or project. Please call 523-1941 or visit our facility at 120 West Dupont. Local pick-up and delivery service is available for NAU faculty and staff. Contact us today and let us help you make your print/copy ideas a reality.

REGISTRAR
Gammage Administration, Room 108, (928) 523-2108, /registrar
The Office of the Registrar is responsible for maintaining the official academic record of each student. It is also responsible for registration, program changes, course audits, repeats, "A"-Pass-Fail option, grades, undergraduate graduation, transcripts requests and verification of enrollment. Various forms pertaining to these and many other services this office provides are available on the above website by clicking on the FORMS link.

The office is open from 8:00 a.m. to 5:00 p.m., Monday through Friday. Summer hours are 7:30 a.m. to 4:30 p.m.

SAFETY RELATED PROGRAMS ON CAMPUS

Property and Liability Insurance Services at Contracting and Purchasing Services, Department of Operations at Capital Assets and Services, and Regulatory Compliance are responsible for managing and reducing safety risks on campus and protecting the university from property loss and liability. These university units have several main areas of responsibility for the benefit of students, staff, and faculty.

1. PROPERTY/LIABILITY — (located in Contracting and Purchasing Services, bldg 47A, 523-2009)- manages the university’s property claims, third party liability claims, property and liability insurance coverage and issues, foreign travel coverage, volunteer coverage; student internship coverage, release forms for field trips, and acts as the liaison to State Risk Management Division.

2. FIRE AND LIFE SAFETY — review plans for new and renovated buildings; inspect existing buildings for fire safety features; train NAU employees in fire prevention, extinguisher operation, and building evacuation; work with the State Fire Marshal's office and the Flagstaff Fire Department to ensure NAU's buildings are protected and comply with the Fire Code.

3. OCCUPATIONAL SAFETY PROGRAM — investigate campus accidents to determine the cause and help prevent similar occurrences in the future; check work places for safety hazards; provide safety training to employees; maintain the university's Automatic External Defibrillator (AED) program

4. ASBESTOS MANAGEMENT-- management of the university's in place asbestos (non-disturbed); management and oversight of all asbestos abatement; provide asbestos safety and awareness training.

5. TRANSPORTATION SERVICES CENTER -- TSC incorporates 4 divisions that services the university's vehicular needs:

* The motor Pool offers a wide variety of vehicles for university related business trips and on-campus use

* The Garage maintains over 400 university vehicles, local and state wide, plus several other state agency vehicles in our 4 bay garage.

* The Body shop repairs and paints university vehicles from our own motor pool plus campus use vehicles.

* The Disabled Student Service Bus is a combined effort of Disability Support Services and TSC to meet the on-campus transportation needs of disabled students at NAU.

6. CUSTODIAL-- responsible for keeping the campus at the highest possible level of cleanliness.

7. RECYCLING AND REFUGE MANAGEMENT -- provide management and oversight for the City of Flagstaff to maintain efficiency with NAU's recycling and refuge program.

8. The Office of Regulatory Compliance (Environmental, Health & Safety) (located in Peterson Hall, bldg 22). – works directly with faculty, students and staff in the areas of chemical, biological and radiation safety through planned audits, area specific training and safety program development; administers components of the university’s Loss Prevention Program: Accident and Incident Tracking and Investigation; Maintenance Programs (Lockout/Tagout, Confined Space; Personal Protective Equipment); Environmental Protection Programs; and Industrial Hygiene Programs.

STUDENT AFFAIRS
University Union, Room 102, 523-6116, http://www.nau.edu/student_affairs/
The office houses the Associate Vice President for Student Affairs, the Coordinator of Assessment for Enrollment Management and Student Affairs, and the Administrative Associate for Student Affairs. The Associate Vice President is responsible for the following Student Affairs units: Campus Health Services (Fronske Health Center, Counseling Center, and Disabilities Resources), Dean of Students, Student Life and Parent Services, Educational Support Services (Learning Assistance Centers, TRIO Programs), Multicultural Student Center, Native American Support Services, and Campus Recreation Services.

STUDENT LIFE
(Dean of Students) University Union, Room 105, 523-5181, www.nau.edu/studentlife
student.life@nau.edu
The Office of Student Life assists students in achieving the maximum educational benefits from life at Northern Arizona University. The office is responsible for student disciplinary procedures, leadership development, the university Child Care Voucher Program, the registration of all student organizations, the approval of student organized events and activities, coordinating traditional campus events such as Homecoming, Family Weekend, and various student recognition programs, assisting with student withdrawals and retention, publication of the Student Handbook, and the advisement of ASNAU, ASWI, the Student Education Team, Project Volunteer, the Escort Service and the New Student Organization. All members of the staff are available to students for consultation on any matters of concern.

STUDENT SUPPORT SERVICES
University Union, First Floor, Room 104, (928) 523-6980, http://www.nau.edu/sss
Student Support Services (SSS) is a program designed to help eligible students adjust to campus life and the rigors of academic study. SSS provides a variety of services to improve retention and graduation rates of NAU students. SSS services include instruction in reading, writing, study skills, mathematics and other subjects deemed necessary for academic success. SSS also provides personal counseling, tutoring, career guidance, academic support, and help obtaining financial aid. Eligible students must be either first generation college students (neither parent has a four-year college degree), low-income (based on records from the Financial Aid office), or have a certified learning or physical disability registered with Disability Resources.

SUN ENTERTAINMENT
(928) 523-5638
Email: sun.ent@nau.edu
Website: www.nau.edu/sun

SUN Entertainment, also know as the Student Union Network, is NAU’s student entertainment production and promotion organization. Since 1982 SUN Entertainment has been committed to providing social, recreational and cultural activities to the NAU community. We are proud to present major concerts and comedians as well as the Friday night Afterhours program, Noon Tunes, Poker Tournaments, and other event throughout the semester. Visit our website at nau.edu/sun or be our friend on Face book and Myspace to find out more about upcoming events.

TESTING SERVICES
(928-523-3322)
(nau.edu/testing)

Testing Services supports student success by providing access to tests that you may be needed to get into college, to get college credit and/or place out of college courses, and to get ready for life after college. Examples of such tests include Math and English Placement, ACT, SAT, CLEP, MCAT, MAT, correspondence and challenge exams, career guidance and vocational interests tests, and many more.(CLEP tests offer college credit for certain courses without actually taking the course.)

UNIONS AND STUDENT ACTIVITIES (928) 523-4313
Email:unions@nau.edu
Website: nau.edu/union

Unions and Student Activities is home to the University Union, Prochnow Auditorium, and SUN Entertainment. We strive to offer a welcoming environment that includes the finest cultural, social, and recreational opportunities for our students and throughout the campus community.

Meeting Rooms & Vendor Booths – The University Union provides seven meeting rooms with capacities ranging from 12 to 150, six indoor vendor booths, and multiple outdoor locations for use by student clubs and organizations, NAU departments, and off campus organizations.

Prochnow Auditorium is a student run, learning lab facility. This 900 seat venue hosts comedians, concerts, and weekend movies.

UNIVERSITY POLICE DEPARTMENT
UNIVERSITY POLICE DEPARTMENT
Police Department Non-Emergency: 523-3611
Police Emergency: 523-3000;911
Police - Hearing Impaired: 523-1441
Police Administration: 523-1186
Fax: 523-9483
Mailing Address: Box #5602, Flagstaff, AZ 86011-5602
Location: Lumberjack Stadium, Building 34
Website: www.nau.edu/police

Northern Arizona University’s Police Department is dedicated to furthering the University’s vision of becoming a premier educational campus by fostering a safe and healthy environment through quality law enforcement services and community problem solving partnerships. Providing professional law enforcement services 24 hours a day, 365 days a year, we are the only CALEA accredited law enforcement agency in Northern Arizona.

Staffed by 17 state certified police officers and 12 civilian personnel, law enforcement services include patrol, criminal investigations, dispatch, records, evidence, lost and found property, emergency operations, and the campus safety aide program.

Campus Safety Aides are a key component, providing safety escorts anywhere on campus and acting as “eyes and ears” to report suspicious activity to officers. To request a safety escort, call 523-3611 and the dispatcher will process your call for service. In cases of emergency, dial 3-3000 or 911. Another means of direct emergency contact to police is through the blue light phone system. These easily-identifiable phones (a blue light above a yellow call box) are strategically located at more than 115 sites throughout campus, as well as at all main residence hall entrances. Pushing the emergency button on the call box keypad, automatically connects the caller to the NAU PD dispatcher who answers “police emergency”. Additionally, all elevators also have emergency phones.

Other services offered by the department include fingerprinting, lost and found, personal property identification tools, and temporary parking permits when the Parking Services office is closed. We offer a wide range of public safety and crime prevention programs designed to provide up-to-date information. For more details regarding presentation topics, how to schedule a presentation, to make a report on-line, career opportunities, or to learn more about the department, log on to our website.

VENDING MACHINES
A variety of vending machines are available on campus and maintained by a private agency, under terms of a contract with the university. If a machine fails to operate correctly, please contact the building manager or phone 523-3151.

VETERANS' BENEFITS
Gammage Administration, Room 209 (Veterans' Office), (928) 523-4931, http://www4.nau.edu/finaid/types_of_aid/veterans.html

Northern Arizona University is fully approved for the training of students under government educational programs for veterans and eligible dependents of deceased or disabled veterans. Services offered include application for all veterans' benefits, educational counseling, tutorial assistance, and various referral services. Eligible students, as well as those who wish to determine their eligibility, should apply at the Office of Veterans' Services, Second Floor, Gammage Building.