- Billing, Accounts, & Payments
- Assignments, Contracts, & Mail
- Facilities & Maintenance
- Standards of Residence
| Billing, Accounts, & Payments | |
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| When are rent payments due? | |
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| What are the current rental rates & contract terms? | |
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| How do I make housing payments? | |
| There are several ways to make payments. Be sure to include your NAU ID number on all payments to ensure proper posting.
As of July 1, the university will accept payment from MasterCard, Discover, American Express, and Japan Credit Bureau cards. Visa credit, debit, and check cards will not be accepted for payment. Please contact the Office of the Bursar at 928-523-3122. | |
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| What if I am receiving Financial Aid? | |
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| What if my rent is late? | |
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Rent payments outstanding 30 days after the due date will accrue interest at the rate of 1.5 percent per month. Your account will have a hold, which may prevent registration and transcript processing. | |
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| Is there a housing payment plan? | |
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For academic year residents, we offer a payment plan of eight installments; four payments for each semester. For year round residents, rent is due on the first day of each month. | |
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| I'm expecting a refund, where will it be sent? | |
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Housing refunds may take 4 to 6 weeks to process. Refund checks will be mailed to your refund address, direct deposited to your bank account, or applied to your credit card. Please make sure this information is correct in LOUIE to receive your refund in a timely manner. | |
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| Assignments, Contracts, & Mail | |
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| When will I find out about my assignment? | |
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Assignments are made by the date application is received, class status, and lifestyle choices of the student. Hall and roommate requests are accommodated whenever possible - but cannot be guaranteed. Once the application is completed, you will receive confirmation that is has been received and is awaiting assignment. If any part of your contract is incomplete a letter will be sent to explaining the reason and a resolution. Fall assignments are made throughout the summer and assignment information is sent to the student notifying them of their hall, room, roommate, and mailing assignment. Since many changes occur during the summer, the letters are mailed just prior to the halls opening in August. Spring assignments are made in late December and January. Students are sent information notifying them of their hall and mailing assignment in December and January. Specific room and roommate assignments will be made when the student checks-in. | |
| How do I change my assignment? | |
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To request a change in your assignment, you will need to talk to a residence hall staff member. They will inform you of the process and the timeline to request a change. Hall reassignment requests are not guaranteed and depend on available space. | |
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| How do I request a roommate? | |
| On your application, you'll need to write in the student's name and student ID number on the Assignment Requests section. Your friend must do the same with your information.
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| How do I request a single room? | |
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On your application select this option on the lifestyle preferences section. Single rooms are not guaranteed and additional rent charges apply. | |
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| What if I need special accommodations? | |
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If you will be requesting a residence hall accommodation based in a documented disability, please contact the Office of Disability Resources at 928-523-8773 (523-6906 TTY). | |
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| How do I cancel my contract? | |
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| How do I change my PO Box or forward mail? | |
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You are assigned a PO Box during the first semester you live on campus. You keep the same PO Box each semester you live on campus. If at anytime you no longer live on campus, your PO Box is terminated (excluding summer sessions). If you return to campus later, you are assigned a new PO Box. If you need to change your PO Box or forward your mail, please visit NAU Postal Services Office. | |
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| Facilities & Maintenance | |
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| How do I get something fixed in my room? | |
| Maintenance staff are available during the week and a 24-hour emergency service is available during other times. Call F-IXED (3-4933) from any campus phone and within 30 minutes* someone will come to review the problem. *Weekend and holiday response times may take as long as one hour. Emergencies take priority.
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| Is storage available? | |
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Limited summer storage is available to students who currently live on campus. To be eligible, students must currently live on campus and be attending summer session classes. Additional fees and other requirements may exist. Please contact our office for further details. | |
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| Can I remove the furniture in my room? | |
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Residents are responsible for the contents of their room. University furnishings are not to be removed from the room and residents will be responsible for the cost of any missing furniture upon checkout. | |
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| Standards of Residence | |
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The Standards of Residence is contained in the Student Handbook under Appendix H. All students are expected to abide by the University's Code of Conduct. | |
Residence Life
PO Box 6100
Flagstaff, AZ
86011-6100
Phone: 928-523-3978
Fax: 928-523-7617
E-Mail: Residence.Life@nau.edu
