Text-only page produced by LIFT text transcoder Northern Arizona University-FAQs

Billing, Accounts, & Payments 
Assignments, Contracts, & Mail 
Facilities & Maintenance
Standards of Residence
 

Billing, Accounts, & Payments
When are rent payments due?
What are the current rental rates?
How do I make payments?
What if I am receiving Financial Aid?
What if my rent is late?
Is there a housing payment plan?
I'm expecting a refund, where will it be sent?

 

When are rent payments due?
    
Academic year (August 2008 - May 2009) residents
Fall semester rent payment due dates are August 1, September 1, October 1, and November 1, 2008.  Spring rent payment due dates are December 1, 2008; January 1, February 1, March 1, 2009. 
 
Year round residents
Rent is due the first day of each month.

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What are the current rental rates?

 

2008-2009 Rental Rates & Due Dates

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How do I make housing payments?
There are several ways to make payments. Be sure to include your NAU ID number on all payments to ensure proper posting.
 
In person: Office of the Bursar, Gammage building
Mail to: Office of the Bursar, PO Box 4096, Flagstaff, AZ 86011-4096
By credit card: Call (928) 523-1122 or online

 

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What if I am receiving Financial Aid?
Academic year (August-May) residents
When possible, rent charges will be placed on your account at the beginning of each semester before financial aid is distributed. If you are expecting your financial aid to pay your housing rent, you are not required to make a payment before distribution occurs. The amount of rent paid varies depending on the amount of aid you receive. It is your responsibility to verify your housing account balance after your financial aid is distributed to determine if any additional payment is due.
 
Year round residents
When possible, monthly rent charges will be placed on your account at the beginning of each semester as described:
Fall: September, October, November, and December
Spring: January, February, March, April, and May
Summer: June, July, and August
 
The amount of rent paid varies depending on the amount of aid you receive.  It is your responsibility to verify your housing account balance after your financial aid is distributed to determine if any additional payment is due.

 

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What if my rent is late?

Rent payments outstanding 30 days after the due date will accrue interest at the rate of 1.5 percent per month. Your account will have a hold, which may prevent registration and transcript processing.

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Is there a housing payment plan? 

For academic year  residents, we offer a payment plan of eight installments; four payments for each semester. For year round residents, rent is due on the first day of each month.

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I'm expecting a refund, where will it be sent?

Housing refunds may take 4 to 6 weeks to process. Refund checks will be mailed to your refund address, direct deposited to your bank account, or applied to your credit card. Please make sure this information is correct in LOUIE to receive your refund in a timely manner.

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Assignments, Contracts, & Mail
When will I find out about my assignment?
How do I change my assignment?
How do I request a roommate?
How do I request a single room?
How can I apply for year round housing?
What if I need special accommodations?
How do I cancel my contract?
How do I change my PO Box or forward mail?
 

 

When will I find out about my assignment?

Assignments are made by the date application is received, class status, and lifestyle choices of the student. Hall and roommate requests are accommodated whenever possible - but cannot be guaranteed.

Once the application is completed, you will receive confirmation that is has been received and is awaiting assignment. If any part of your contract is incomplete or applicable fees/deposit are not received, your contract is incomplete and cannot be assigned. A letter will be sent to you explaining the incomplete reason and a resolution.

Fall assignments are made throughout the summer. Incoming freshman will receive an assignment letter notifying them of their hall assignment in late May. Official assignments letters, mailed in August, notify the student of their hall, room, roommate, and mailing assignment. Since many changes occur during the summer, the letters are mailed just prior to the halls opening in August.

Spring assignments are made in late December and January.  Students will receive an assignment letter notifying them of their hall and mailing assignment in January.  Specific room and roommate assignments will be made when the student checks-in.

How do I change my assignment?

To request a change in your assignment, you will need to go to manage my campus housing to submit a request.  Hall reassignment requests are not guaranteed and depend on available space.

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How do I request a roommate?
On your application, you'll need to write in the student's name and NAU ID number on the Assignment Requests section.  Your friend must do the same with your information. If you have already submitted your application, you will need to go to manage my campus housing to submit a request. 
 
Roommate requests must be mutual and are not guaranteed. Changes depend on application date, hall preferences, and available space.

 

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How do I request a single room?

On your application select this option on the lifestyle preferences section. If you have already submitted your application, you will need to go to manage my campus housing to submit a request. Single rooms are not guaranteed and additional rent charges apply.

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How can I apply for year round housing?
All single student contracts are for the full academic year (August-May) or spring only. Students may stay in the halls over Thanksgiving vacation and during the spring break. The halls are closed over the winter break but there are limited housing options available during this time.
 
Students who want to stay in a residence hall during the summer, will need to submit a summer contract. To be eligible, you are required to be registered for summer session classes or pre-registered for the upcoming fall semester. There are limited housing options available for the August fall downtime (time from the end of summer to the beginning of the fall semester).  

 

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What if I need special accommodations?

If you will be requesting a residence hall accommodation based in a documented disability, please contact the Office of Disability Support Services at (928) 523-8773 (523-6906 TTY). 

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How do I cancel my contract?  
A student must formally contact our office to cancel their contract.  It is recommended that you cancel prior to August 1 (January 1-spring only applicants) to avoid rent charges.  However, students wishing to cancel their contract, must contact our office prior to the first day of the contract period. The first day of the contract period is the published opening day of the residence halls. A registered student who fails to cancel his or her contract prior to the first day of the contract period and is not living in the residence halls will be held financially responsible for rental charges for space in the residence halls for the duration of the contract.
 
If the contract term has begun, you are considered to be under contract for the full term (fall and spring semesters) of your contract and must qualify for the terms of a contract release in order to terminate your contract. [PDF]
 
If at anytime you cancel a reapplication contract, you will charged a $250 cancellation fee

 

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How do I change my PO Box or forward mail?  

You are assigned a PO Box during the first semester you live on campus. You keep the same PO Box each semester you live on campus. If at anytime you no longer live on campus, your PO Box is terminated (excluding summer sessions). If you return to campus later, you are assigned a new PO Box. If you need to change your PO Box or forward your mail, please visit NAU Postal Services Office

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Facilities & Maintenance
How do I get something fixed in my room?
Is storage available?
Can I remove the furniture in my room?
 

 

How do I get something fixed in my room?
Maintenance staff are available during the week and a 24-hour emergency service is available during other times. Call F-IXED (3-4933) from any campus phone and within 30 minutes* someone will come to review the problem.  *Weekend and holiday response times may take as long as one  hour. Emergencies take priority.
 
Should you experience an emergency maintenance situation - overflowing toilet, burst steam pipe, water leak, or sparking or inconsistent electricity, please contact your Residence Hall Front Desk or Resident Assistant (RA) on duty so that proper staff can be notified.

 

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Is storage available? 

Limited summer storage is available to students who currently live on campus.  To be eligible, students must currently live on campus and be attending summer session classes. Additional fees and other requirements may exist. Please contact our office for further details.

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Can I remove the furniture in my room?

Residents are responsible for the contents of their room. University furnishings are not to be removed from the room and residents will be responsible for the cost of any missing furniture upon checkout.

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Standards of Residence

The Standards of Residence is contained in the Student Handbook under Appendix H.  All students are expected to abide by the University's Code of Conduct. 

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Contact Us

Residence Life
PO Box 6100
Flagstaff, AZ
86011-6100

Phone: 928-523-3978
Fax: 928-523-7617
E-Mail: Residence.Life@nau.edu

 

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