Senior Conference assistants will gain experience in conference management. All Conference Assistants will be front line in serving conferees and making their stay enjoyable and productive. In the area of Senior, the CA will be responsible for providing administrative support to the Conference Manager (CM) and Assistant Conference Manager (ACM) especially during July training when the CM and ACM will be less available.
Responsibilities
| A. Staff | |
| - | Adhere to all University Code of Conduct and Standards of Residence |
| - | Attend all staff meetings |
| - | Attend and participate in all conference staff training and team builders |
| - | Take part in evaluations and provide constructive feedback to other staff |
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| B. Administrative | |
| - | Work 10 hours per week at the front desk + 10 administrative hours as needed assisting with assignments, billing |
| and operations | |
| - | Assist in the oversight of and supervision of group check-ins and checkouts, including key packet preparation |
| - | Participate in Conference Programmer Training |
| - | During desk hours and as need outside of desk hours, assist with check-ins, checkouts, issuing keys, room assignments, |
| and registration | |
| - | Take messages and distribute them to guests |
| - | Assist in the preparation of conference information materials, e.g., maps, rosters, information sheets and bulletin boards |
| - | Provide written damage reports to CM/ACM |
| - | Inventory each room before a group's arrival and after they depart |
| - | Serve on-call to handle questions, problems and emergencies |
| - | Follow procedures at the desk, e.g., refunds, keys, logging information |
| - | Reconcile files for billing |
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| C. Maintenance & Custodial | |
| - | Lower/raise lofted beds at beginning and end of conference season |
| - | Assist in preparation of rooms by general cleaning, emptying trash and placing linen |
| - | Identify custodial and maintenance concerns for each room and all public areas |
| - | Report maintenance and custodial issues to the proper source(s) |
| - | Be timely and thorough in follow-up |
| - | Know the layout of the building and where the fire system, breakers, sprinkler shut-off, and other important equipment are |
| located. Know how to operate all equipment | |
| - | Participate in “all hands on deck" |
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| E. Public Relations | |
| - | Serve as an information source to conferees |
| - | Be knowledgeable, visible and accessible |
| - | Present a positive and professional image of the University at all times |
| - | Assist and cooperate with each individual group’s conference leader/coordinator |
| - | Maintain a positive and responsive attitude |
| - | Initiate information and questions with conferees; anticipate their needs |
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Perform other duties as assigned that pertain to staff, buildings, and conferences - Staff members are paid at 30 hours per week. | |
- QUALIFICATIONS
- 1. Must have good public relations skills
2. Must have effective communication skills
3. Ability to work independently with attention to detail
4. Must have enthusiasm
5. Ability to handle stressful situations
6. Must maintain a positive and professional attitude - EMPLOYMENT STIPULATIONS
- Sr. CAs may take one class each session and are responsible for tuition. If classes are to be taken, candidate must possess a 2.5 cum GPA after spring semester
- A current NAU parking sticker for residence hall lots must be purchased by the employee. A $5 charge will be assessed for any zone changes on existing sticker
- Outside employment not permitted
EMPLOYMENT DATES & REMUNERATION
- Exact employment dates and stipend amounts will be indicated when a contract is offered.
- Start date: Could possibly be as early as May 13 End date: could be as late as August 13
- Dates will vary depending on conference schedule
- Conference Assistants will receive a stipend of approximately $1900 (dependent on actual dates of employment), a single residence hall room in a conference hall and a meal plan.