Conference Assistants (CA) will gain experience in conference management. CAs will be front line in serving conferees and making their stay enjoyable and productive.
Responsibilities
| A. Staff | |
| - | Attend all staff meetings |
| - | Attend and participate in all conference staff training and team builders |
| - | Take part in evaluations and provide constructive feedback to other staff |
| - | Have good working relations with all staff members and be a team player! |
| - | If you have a concern, take it to the person it involves and keep your supervisors updated on any staff issues |
| - | Be flexible with schedules. Allow 2 weeks notice for time off requests and you will need to get coverage for front desk shifts. |
| - | HAVE FUN! Take advantage of opportunities to know yourself and others better |
| - | Adhere to all University Code of Conduct and Standards of Residence |
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| B. Administrative | |
| - | Work 20 hours per week at the front desk |
| - | During desk hours and as needed outside of desk hours, assist with check-ins, checkouts, issuing keys, room assignments |
| and registration | |
| - | Take messages and distribute them to guests |
| - | Assist in the preparation of conference information materials, e.g., maps, rosters, information sheets and bulletin boards |
| - | Provide written damage reports to CM/ACM |
| - | Inventory each room before a group's arrival and after they depart |
| - | Serve on-call to handle questions, problems and emergencies |
| - | Follow procedures at the desk, e.g., refunds, keys, logging information |
| - | Keep conference materials organized and turn all paperwork in on time |
| - | If you are hanging out at the front desk, be prepared to help out |
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| C. Maintenance & Custodial | |
| - | Lower/raise lofted beds at beginning and end of conference season |
| - | Assist in preparation of rooms by general cleaning, emptying trash, and pulling linen and placing linen when appropriate |
| - | Identify custodial and maintenance concerns for each room and all public areas |
| - | Report maintenance and custodial issues to the proper source(s) |
| - | Be timely and thorough in follow-up |
| - | Know the layout of the building and where the fire system, breakers, sprinkler shut-off and other important equipment are |
| located. Know how to operate all equipment | |
| - | Participate in “all hands on deck" |
| - | Set up meeting spaces within the hall which includes setting up tables and chairs and putting tables and chairs and putting |
| tables and chairs away when groups are finished | |
| - | Straightening up furniture, etc. in public areas |
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| D. Public Relations | |
| - | Serve as an information source to conferees |
| - | Be knowledgeable, visible and accessible |
| - | Present a positive and professional image of the University at all times |
| - | Assist and cooperate with each individual group’s conference leader/coordinator |
| - | Maintain a positive and responsive attitude |
| - | Take initiative in keeping conferees informed; anticipate their needs |
| - | Provide excellent customer service skills to conferees at all times |
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Perform other duties as assigned that pertain to staff, buildings, and conferences - Staff members are paid at 30 hours per week; the actual number of hours per week will fluctuate based on the needs of the building | |
- QUALIFICATIONS
- 1. Must have good public relations skills
2. Must have effective communication skills
3. Ability to work independently
4. Must have enthusiasm
5. Ability to handle stressful situations
6. Must maintain a positive and professional attitude - EMPLOYMENT STIPULATIONS
- CAs may take one class each session and are responsible for tuition. If classes are to be taken, candidate must possess a 2.5 cum GPA after spring semester.
- A current NAU parking sticker for residence hall lots must be purchased by the employee. A $5 charge will be assessed for any zone changes on existing sticker.
- Outside employment not permitted.
EMPLOYMENT DATES & REMUNERATION
- Exact employment dates and stipend amounts will be indicated when a contract is offered
- Start date: Could possibly be as early as May 13 End date: could be as late as August 13
- Dates will vary depending on conference schedule
- Conference Assistants will receive a stipend of approximately $1300 (dependent on actual dates of employment), a single residence hall room in a conference hall and a meal plan