Here you will find a list of frequently asked questions the Registrar's Office encounters in any given semester. If you do not find answers to questions you have, please use the Contact Us page and allow us to help you either in person, on the phone, or by email.
Where can I obtain information about attending NAU?
Log on to Admissions for undergraduate information or Graduate Admissions for graduate information. You can also contact undergraduate admissions directly at 928-523-5511 and graduate admissions at 928-523-4348.
How do I obtain a copy of the schedule of classes?
Schedule of classes are now available on-line by logging into LOUIE and clicking on the schedule of classes link.
How do I obtain a copy of the university catalog?
You can view both graduate and undergraduate catalogs in their entirety from the Catalogs link.
How do I request an official transcript?
To order an official NAU transcript, click on the Forms link to locate and download the Transcript Request Form. The cost for each official transcript is $10.00. Please refer to the transcript request form for the costs of optional “Rush” and “FedEx” services. Your completed form can be faxed in, mailed in or submitted in person at the registration window in the Gammage Building. The fax number and mailing address are listed on the form. Please note that only official transcripts are mailed. Transcripts sent to the student will be individually sealed. If the student opens a transcript envelope, it becomes unofficial.
If you would like your current semester grades or degree posted before we process your transcript request, you must indicate this on the request by checking the appropriate boxes. If you would prefer to have the form faxed or mailed to you, or if you have any questions regarding official transcripts, please call 928-523-5362 during regular business hours.
How do I obtain an Official Enrollment Verification Certificate?
(Typically requested by health insurance companies, auto insurance companies, lenders, and scholarship offices)
Students are able to request an Official Enrollment Verification through our self-service format. In order to print your verification, log in to your LOUIE Student Center . Click on the “other academic…” drop-down menu and select “Enrollment Verification”. To print a verification from your home computer, select “Allow to print from my browser” from the drop-down menu at the top of the screen. To have your verification printed and mailed by the Registrar’s Office on official paper, select “Request Institution to Mail”. Enter the terms you wish to be verified and whether to include GPA, Current Program or Earned Degrees. Enter the address where the verification is to be sent. Click “Submit” at the bottom of the page when you are done. If you chose to print your verification from home, you may now use the Print function on your toolbar to print the page. If you chose to have your verification mailed by the institution, your screen will show “Save Successful” and your verification will be printed and mailed by the Registrar’s Office the following business day.
Enrollment verifications may also be faxed, mailed or dropped off by the student at the Registrar’s Office. Enrollment Verification Request forms can be found on the Registrar’s Home page under the “Transcripts/Verification” link. The fax number and mailing address are located on the form. Forms are also available at statewide sites and in the Gammage lobby. Verification requests will be completed within two business days and can be mailed, faxed or picked up by the student. Verification requests must include the signature of the student.
NOTE: If you have requested a “block” of your information, we will be unable to provide information to potential employers or third party agencies. For information on how to remove a previously requested block, please contact the Registrar’s Office at 928-523-5490 or 928-523-5491.
How do I submit a change of name?
For name changes, click on the Forms link to locate and download the Change of Name form. This form is also available at the Registration window in the Gammage building. Please read the instructions that accompany this form. Be sure to sign the form and send the appropriate documentation with it. If either is missing, we cannot process your request.
You can submit your completed form and documentation in person at the registration window in the Gammage building or mail them to NAU Registrar’s Office, P.O. Box 4103, Flagstaff, AZ 86011-4103. We discourage you from faxing these items, as they are usually illegible and we will be unable to process your request. For more information regarding a change of name, please call 928-523-5490 during regular business hours.
How do I submit a change of address?
All local, permanent, and emergency address changes are completed by the student by logging on to LOUIE and selecting VIEW/UPDATE ADDRESSES. If you are a former student and do not have access to LOUIE, you can mail in your change of address. You must include your social security number, your signature, and your local and permanent addresses for our files. Mail your change of address to P.O. Box 4103, Flagstaff, AZ 86011-4103. Only the student may change addresses. For more information regarding address changes, please call 928-523-5490 during regular business hours.
How do I request a new I.D. number?
You can change your NAU ID from your social security number to a generated number (or vice versa), by logging on to LDAP and selecting CAMPUS DIRECTORY SEARCH. Select the LOGIN tab to login, then select the PEOPLE tab and enter your name in the search text field. Select your name in the returned results, click on the edit button, and select the button to change your NAU ID.
If your NAU ID # has been entered incorrectly into the system and needs to be updated, click on the Forms link. Download and print the I.D. Number Correction form. This form is also available at the Registration window in the Gammage building. Please read the instructions that accompany this form. Be sure to sign the form and send the appropriate documentation with it. If either is missing, we cannot process your request.
You can submit your completed form and documentation in person at the registration window in the Gammage building or mail them to NAU Registrar’s Office, P.O. Box 4103, Flagstaff, AZ 86011-4103. Please do not fax this form and supporting documentation, as they are usually illegible and we will be unable to process your request. For more information regarding a new I.D. number, call 928-523-5490 during regular business hours.
How do I obtain my term grades?
Log on to LOUIE at the end of the term to view your grades. You may print unofficial copies of your grades when you view them. Unofficial copies will include your name and I.D. To request an official transcript, click on the Forms link locate and download the Transcript Request Form. Once you’ve completed the form, you can fax it to (928) 523-1414, drop it off at the Enrollment Window in the Gammage building lobby, or mail it to NAU Registrar’s Office, Box 4103, Flagstaff, AZ 86011-4103.
How do I submit a petition to Add/Drop a class after the deadline?
To obtain a Petition to Add or Drop a class after the Deadline(s), click on the Forms link to locate and download either the Petition to Add or Petition to Drop after the Deadline. These forms are used when dropping a single class. If you are dropping ALL your classes see "How do I withdraw from the semester?" FAQ. These forms are also available at the Registration windows in the Gammage Building.
There is a $25 processing fee for EACH petition. All students must obtain the appropriatesignatures/approvals and department stamps on your petitions.
If you are adding a class for a previous semester, you will need to check with the Bursar’s Office to see if any tuition or class fees are due. These fees must be included on a receipt included with the petition before classes will be added. For more information regarding petitions, call 928-523-5490 during regular business hours.
How do I withdraw from the semester? (This would bring your course load down to 0 hours)
To withdraw from the semester, click on the Forms link to locate and download and print the Withdrawal form. This form is also available in the Registrar’s Office and Financial Aid Office in the Gammage Building, and the Office of Student Life in the University Union.
Withdrawing from any given term (fall, winter, spring, or summer) at NAU means reducing your course load to zero units only for that specific term. It does not necessarily denote an entire withdrawal from NAU. In most cases, students who withdraw from one term are eligible to enroll for the next term. Timelines (dates) for individual terms are published on the Enrollment Calendar at /registrar/.
Please refer to the current class schedule for the refund schedule. The class schedule also lists the deadline to withdraw from all classes for the current semester. If you have any questions regarding a complete withdrawal from NAU, call 928-523-5490 during regular business hours. If you have questions regarding a refund, please contact the Bursar’s Office at 928- 523-3122.
How do I know if classes taken elsewhere will transfer to NAU?
Contact our transfer credit evaluators at 928-523-5511 during regular business hours. They are located at Undergraduate Admissions in the North Union and will be happy to assist you in determining if college level courses you have completed at other institutions will transfer to NAU.
What exactly is Degree Audit and how will it help me graduate on time?
Degree Audit tracks your progress toward graduation. The degree audit report compares the courses you’ve taken to the requirements for your degree or certificate. It also shows what courses you still need to complete before you can graduate!
You’ll be able to use degree audit if you’re an undergraduate student planning to graduate under the 2001-2003 Undergraduate Catalog or later. (We plan to set up graduate programs as soon after February 2004 as we can.)
Here are some other things you may want to know about Degree Audit:
Please note that even though the degree audit report will give you good information by itself, you’ll benefit even more by working with an academic advisor who can help interpret the report and provide assistance with schedule building as well as academic and career planning. We encourage you to work with an advisor throughout your academic career, whether or not you’re required to do so.
To access Degree Audit, log into LOUIE and navigate to:
HOME > SA SELF SERVICE > LEARNER SERVICES > LEARNER SERVICES > HOME > ACADEMICS
Click on "view my degree progress report".
How do I determine my class level?
If you have earned up to 29 hours by the close of the preceding term, the Registrar’s Office classifies you as a first-year student; if you have 30-59 hours, you are considered a sophomore; 60-89 hours, a junior; and 90 or more hours, a senior.
What is the required grade point average to make the Dean’s List?
To be eligible, you must have earned a grade point average of better than 3.499 in at least 12 graded hours during the previous semester.
- From the NAU home page, click on “Search Center.”
- On the next page displayed, click on “NAU Phone Directory.”
- On the next page displayed, click on the “Login” tab.
- Proceed to login.
- On the next page displayed, click on “People” and search for yourself by typing your name in the search text.
- At this point, your name, telephone, and e-mail address appear. Click on your name which is a link to your complete profile.
- Click on EDIT ENTRY.
- Information that you can change appears. One section is labeled CHANGE NAU ID. Click on that button to activate the process. Within seconds, your new NAU ID will appear. Please note that you are unable to create your own ID number. Your ID number will change from your SSN to an assigned number or from an assigned number to your SSN.
How do I request a Non-Published status?
To restrict or un-restrict information on yourself, select "self-service" at www.nau.edu/LOUIE.
- Log in to LOUIE
- From the Learner Services menu (the main menu), select Personal Portfolio
- Select FERPA/Directory Restrictions
- Select Edit FERPA/Directory Restrictions
- Choose which items (addresses, e-mail address, phone numbers, etc.) you wish to restrict access to, and select them by checking the checkbox next to each.
- Click the Save button to save your changes.
The Family Educational Righs and Privacy Act (FERPA)
The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Sec. 1232g:34 CFR Part 99) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. Schools may disclose, without consent, “directory” information. Directory information means a student’s name, address, e-mail address, telephone number, date and place of birth, major field of study, participation in officially recognized activities and sports, weight and height of members of athletic teams, dates of attendance, degrees and awards received, the most recent previous educational agency or institution attended by the student, and other similar information. However, schools must tell eligible students about directory information and allow parents and students a reasonable amount of time to request that the school not disclose directory information about them. Schools must notify parents and eligible students annually of their rights under FERPA. The actual means of notification (special letter, inclusion on a PTA bulletin, student handbook or newspaper article) is left to the discretion of each school. The option to set a non-publish code is stated in the Student Handbook (Confidentiality of Records); in the Graduate and Undergraduate Catalog (Student Services Section); it is also listed on the Registrar’s Office web page for Registration Information under Student Privileges, on admissions applications and on the main LOUIE web page.
For additional information about FERPA, you may call (202) 260-3887, or you may contact the Department of Education at:
Family Policy Compliance Office
U.S. Department of Education
400 Maryland Avenue, SW
Washington, DC 20202-4605THINGS TO REMEMBER
If you fail to un-restrict your non-published status under self service at www.nau.edu/LOUIE before leaving the University, your information will remain confidential and will not be given out to anyone. Please be forewarned that this will affect future calls for verification of dates of attendance and/or degree(s) awarded. If you live off campus, you may want to contact your local phone company to request an unpublished number. Making a non-publish request through NAU affects NAU website and NAU directory only, not your local city phone directories. You may want to consider changing your phone number if it is already in the NAU paper directory. Your current phone number will remain available in hall directories on or near the first of each month.
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