Frequently Asked Questions:
How much does the ID card cost?
A new student ID card costs $25 regardless of whether it is the first card or a replacement.
Where is the JacksCard Office located?
We are located in the University Union, building 30, room 115 right across from the information desk.
What do I do if my card is lost or stolen?
Go online and freeze your accounts or call 523-1905 to have a JacksCard Office employee deactivate your card over the phone. Cards must be reactivated in person at the JacksCard Office.
You may also get a temporary card for a weekly usage rate of $5. Temporary cards are available for an unlimited number of times and may be used back to back. They are good for one week and have your Dining and JDE accounts on the card and also allow you to have access to your residence hall.
My card won't let me into my hall, what do I do?
If the card beeps three times when you swipe it at the residence hall, call Residence Life at 523-3978. This means the card is actived, but Residence Life hasn't assigned your access.
If the card doesn't beep when swiped, come to the JacksCard Office so we can activate your card or find out why your card isn't working properly.
If your card doesn't have a set of six digits on the backside of the card, you'll need to go to the JacksCard Office and get a door access card.
What do I do if my payment doesn’t go through online, but my card is charged?
Contact the JacksCard Office immediately at 523-1905. If possible, bring a credit card or bank statement showing the posted transaction to the office.
Can I have card access to a friend's hall?
No. Access to other halls with your card is not allowed for safety reasons.
What if my card doesn’t swipe for JDE or Dining Dollars anymore?
It is possible that your card has been demagnetized. Bring it by the JacksCard Office and we will try to reactivate it.
What are Deposit Station Machines?
It is a transaction system that allow you to deposit cash right onto your JDE or Dining Dollars accounts.
They are located at the duBois Center and the University Union.
I can’t login to my card account, how do I deposit money?
Call the JacksCard Office at 523-1905. There are several reasons why deposits online may not be working, most of which can be fixed by an office employee. If depositing to the site is still unsuccessful, deposits can be made over the phone or at the Value Transfer Stations (VTS).
I want a refund of all the JDE on my account, how do I do that?
Go to the JacksCard Office and fill out a refund request form. You will receive a check in approximately two to three weeks for the JDE left on your account. Only balances of more than $10 will be refunded.
Will different versions of my JacksCard still work?
All university IDs with a black magstripe on the card will work for JDE and Dining Dollars. This includes several designs and variations that have been issued.
Here are photos of the most recent variations of the ID Card:
New in Fall 2008
Original Proximity Card 2006-2008
Contact Us
JacksCard Office
PO Box 6026
University Union
Building 30 Room 115
Flagstaff, AZ 86011
928-523-1905
Fax: 928-523-1452
jackscard@nau.edu
Office Hours
Fall and Spring Hours
Monday–Thursday
8 a.m.–5 p.m.
Friday
8 a.m.–4:30 p.m.
Saturday–Sunday
Closed
Summer Hours
Monday–Friday
8 a.m.–4 p.m.
Saturday–Sunday
Closed