Northern Arizona University

   

Claudia Jurowski is a professor at the School of Hotel and Restaurant Management at Northern Arizona University. She earned a Ph.D. degree from Virginia Polytechnic Insititute and University, an MBA from Oklahoma City University, an MA in French from Miami University a BSEd from Bowling Green State University. Along with more than 20 years teaching experience, Dr. Jurowski has owned and operated her own resort business, and developed and administered a destination marketing organization. She serves her professional community as president of the Greater Western Chapter of the Travel and Tourism Research Association and Chair of the Module Development Committee of Business Enterprises for Sustainable Travel Education Network.

Her interests include teaching and conducting research on sustainable tourism and environmental management of hospitality businesses. She has published articles in both academic and trade journals. While teaching at Black Hills State University in Spearfish, Jurowski developed and taught one of the nation’s first web-based courses. Dr. Jurowski’s publications include:

Journal of Hospitality & Tourism Research. "An Explanation and Illustration of Cluster Analysis for Identifying Hospitality Market Segments." Spring, 2000. (with Allen Z. Reich)

Jurowski, C. M. Daniels, & L. Pennington-Gray (2005). Distribution of Tourism Benefits. In. Jennings, G. & N. Nickerson, Eds. Quality Tourism Experiences. London: Butterworth-Heinemann/Elsevier.

Andereck, C. & C. Jurowski (2005). Tourism and Quality of Life. In. Jennings, G. & N. Nickerson, Eds. Quality Tourism Experiences. London: Butterworth-Heinemann/Elsevier.

Jurowski, C. (2005). B.E.S.T. Think Tank IV: sustainable Tourism: Challenges and Opportunities. Journal of Sustainable Tourism, 13(3):296-304.

Jurowski, C. & Gursoy, D. (2004). Distance Effects Resident Attitudes. Annals of Tourism Research, 31(2):296-312.

Jurowski, C. & Andereck, K. (2003). Resident Perceptions of Tourism Impacts on their Quality of Life. Fifth Conference of the International Society for Quality-of-Life Studies (ISQOLS). Challenges for Quality of Life in the Contemporary World, July 20-24, 2003. Frankfurt/Main, Germany.

Jurowski, C. (2003). BEST Think Tanks and the Development of Curriculum Modules for Teaching Sustainability Principles. Journal of Sustainable Tourism, 10(6):536-545.

Gursoy, D., Jurowski C., & Uysal, M. (2002). A Structural Modeling of Resident's Attitudes toward Tourism. Annals of Tourism Research, 29 (1): 79-105.

Gursoy, D. & C. Jurowski (2002). Resident attitudes in Relation to Distance from Tourist Attractions. 33rdt Annual Travel and Tourism Research Association Conference Proceedings, June 23-26, 2002. Arlington, Virginia.

Jurowski, C. & M. Casado. (2001). Theory of the Effect of Compensation on Turnover in Hospitality Companies. Journal of Hospitality and Tourism Education, 13 (3-4): 28-33.

Jurowski, C. & Liburd, J. (2001). A multi-cultural and multi-disciplinary approach to integrating the principles of sustainable development into human resource management curriculums in hospitality and tourism. Journal of Hospitality and Tourism Education, 13 (5): 36-50.

Jurowski, C. (2001). Tourism development in the periphery: A case study of Holbrook, Arizona. TTRA European Chapter Conference Proceedings, April 22-25, 2001.

Jurowski, C. & Brown, D. O. (2001). A Comparison of the Views of Involved versus Non-Involved Citizens on Quality of Life and Tourism Development Issues. Journal of Hospitality Research, 25 (4):355-370.

Nickerson, N.P. & Jurowski, C. (2001). The influence of children on

vacation travel patterns. Journal of Vacation Marketing, 7(1), pp.19-30.

Jones, D.L., Jurowski, C & Uysal, M. (2000). Host Community Residents’ Attitudes: A Comparison of Environmental Viewpoints. Tourism and Hospitality Research: The Surrey Quarterly Review, 2(2): 129-156

Jurowski, C. & Reich, A. (2000). An explanation and illustration of Cluster Analysis for Identifying Hospitality Market Segments. Journal of Hospitality & Tourism Research, 24: 67-91.

Jurowski, C. (2000) Towards and Appropriate Scale of Tourism for Developing Nations. 31st Annual Travel and Tourism Research Association Conference Proceedings, June 11-14, 2000. San Fernando Valley, California.

Jurowski, C. & Brown, D. O. (1999). A comparison of the Views of Involved versus Non-Involved Citizens on Quality of Life and Tourism Development Issues. Sustaining Rural Environments: Issues in Globalization, Migration and Tourism Conference Proceedings, Flagstaff, AZ. October 20-23, 1999.

Jurowski, C. (1998). A Study of Community Sentiments in Relation to Attitudes toward Tourism Development. Tourism Analysis, 3(1):17-24.

Jurowski, C., Uysal, M. & Williams, D.R. (1997). A Theoretical Analysis of Host Community Resident Reactions to Tourism. Journal of Travel Research 36 (2): 3-11.

Sundaram, D.S., Webster, C. & Jurowski, C. (1997). Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption. Hospitality Research Journal, 20(3):137-149.

Huang, V. W. C. & Jurowski, C. (1997). Computerized Destination Information Systems versus Traditional Information Systems. 28th Annual TTRA Conference Proceedings, Virginia Beach, VA.

Jurowski, C. (1997). Designing a Web-Based Course, NAU/web.97 Current Practices in Web-based Course Development. http://star.ucc.nau.edu/~nauweb97

Jurowski, C. (1996). Tourism Means More than Money to a Community. Parks and Recreation. 31(9):110-118.

Adnyani, Ni Wayan Giri, Jurowski, C., Nickerson, Norma (1996). Case Study of Bali, Indonesia, Arts Festival as a Basis for Cultural Revival and Tourism Development. Advances in Hospitality and Tourism Research: Proceedings of the conference on Graduate Education and Graduate Students Research, Houston, TX, pp. 152-163.

Jurowski, C. & Olsen, M. D. (1995). Scanning the Environment of Tourism Attractions: A Content Analysis Approach. Journal of Travel & Tourism Marketing,4(1):71-95.

Jurowski, C., Cumbow, M. W., Uysal, M. & Noe, F. P. (1995). The Effects of Instrumental and Expressive Factors on Overall Satisfaction in a Park Environment. Journal of Environmental Systems, 23(1):47-68.

Jurowski, C., Uysal, M., Williams, D. R., Noe, F. P. (1995). An examination of Preferences and Evaluations of Park Visitors Based on Environmental Attitudes. Journal of Sustainable Tourism,3(2), pp. 73-86.

Jurowski, C.. (1995). Cultural Dimensions of Servicing the International Traveler. Second Annual International Business Conference. Rapid City, SD, pp. 71-79.

Jurowski, C. & G. Walker. (1995). Personal Values and Environmental Attitudes Effect on Pleasure Trip Preferences. 26th Annual TTRA Conference, Acapulco, Mexico, pp.193-202.

Uysal, M. & Jurowski, C. (1994). Testing of the Push and Pull Factors of Tourist Motivations. Research note. Annals of Tourism Research,21(4), 844-46.

Uysal, M., Noe, F. P., Jurowski, C. & McDonald, C. D. Environmental Attitude by Trip and Visitor Characteristics : U.S. Virgin Island National Park. (1994) Tourism Management, 15 (4), PP 284-294.

Jurowski, C., Uysal, M. & Noe, F. P. (1993) U.S. Virgin Islands National Park: A Segmentation Study. Journal of Travel and Tourism Marketing, 1, No. 4, pp.3-31.

Noe, F. P., Uysal, M. & Jurowski, C. (1993) Effects of User and Trip Characteristics on Responses to Communication Messages. Journal of Travel and Tourism Marketing. Also appears in chapter format in Communication and Channel Systems in Tourism Marketing, edited by M. Uysal & D. Fesenmaier. The Haworth Press, Inc. 1993, pp. 149-171.

Jurowski, C, M. Uysal & D. R. Williams. (1993) A Study of Visitor Preferences in Relation to Environmental Attitudes. 24th TTRA Conference Proceedings, Whistler, BC Canada, pp. 242-251.

Jurowski, .C, M. Uysal & F. P. Noe. (1993) Factors Influencing the Effectiveness of Environmental Messages. The 7th Canadian Congress on Leisure Research Conference Proceedings. Winnipeg, Manitoba Canada, pp. 258-261.

Jurowski, C., M. Uysal & F. P. Noe. (1993). An Empirical Testing of the Push and Pull Factors of Tourist Motivations. 1993 Annual CHRIE Conference Proceedings, Chicago, IL, pp. 127-28.

Uysal, M., S. Backman, K. Backman & C. Jurowski. (1992)

Motivations and Activities of Resort Travelers. 1992 CHRIE Conference Proceedings, Orlando, Florida, pp. 324-326.

Jurowski, C. & M. D. Olsen. (1992). Trends in Tourist Attractions. 1992 STTE Conference Proceedings, Reno Nevada, pp. 31-45.

Noe, F. P., M. Uysal & C. Jurowski. (1993). Perceptions of Satisfaction and Evaluation of an Outdoor Recreational Setting. ABSTRACTS FROM 1993 NRPA Symposium on Leisure Research, San Jose, California.

Contributing author to the HRM’s jointly-authored hospitality textbook, A Host of Opportunities: Introduction to Hospitality Management, Prentice-Hall, 2000.

Previous Page

   

CONTACT
INFORMATION

Claudia Jurowski
Phone: 928-523-1705
Fax: 928-523-5233
PO Box 6024
Flagstaff, AZ  86011-6024
Claudia.Jurowski@nau.edu