Frequently Asked Questions
Below are answers to some of the most frequently asked questions.
- What is a Meal Plan?
- Where can I use my Meal Plan?
- When can I change my Meal Plan?
- How do I choose the best value for campus dining?
- What happens to my Meal Plan during school closures?
- What if I have special dietary needs?
- What if I am sick?
- Is there any place open late-night?
- What are Dining Dollars?
- Why are Dining Dollars better than cash?
- What if I run out of Dining Dollars?
What is a Meal Plan?
A traditional Meal Plan provides a designated number of meals (10,14, or 19) every week for a student to use at dining locations across campus. These plans reset weekly every Saturday night. Meal Plans also come with a pre-designated amount of Dining Dollars to use in between meals.
Where can I use my Meal Plan?
Your meal plan can be used at 28 Campus Dining locations, 20 locations offer transfer specials so that you can use your meals as well as Dining Dollars. Meal Plans are not accepted off campus.
When can I change my Meal Plan?
Meal Plans can be changed anytime before Sept. 16, 2011 for the fall semester and anytime before February 3, 2012 for the spring semester.
How do I choose the best value for campus dining?
Traditional Meal Plans offer the best value for dining on campus, with a cost per meal around $6.00 (based on the 19 meals/week plan). A Meal Plan not only saves you sales tax (over 10%), it provides you access to meals each and every week of the academic year.
What happens to my Meal Plan during school closures?
Meal Plans are generally not available during school closures such as winter break & spring break.
Meal Plans are pro-rated according to the NAU class schedule. Holidays, spring break, and shortened weeks are factored into the cost of a Meal Plan—you are not charged for those periods.
What if I have special dietary needs?
We make every effort to accommodate your specific needs, and have special platforms designed specifically for those with food allergies. There are a variety of vegetarian, vegan, and gluten-free options available.
What if I am sick?
Meals are available to-go* for students who are too ill to visit a location, speak to your RA to arrange this.
Is there any place open late-night?
We have locations open until 1 and 2 AM. Hours for all Campus Dining locations are posted at each location and on our website.
What are Dining Dollars?
Dining Dollars are a tax-free declining balance account that is part of your meal plan. Dining Dollars are built into each meal plan and valued on a dollar-for-dollar basis (for example, if a student has $100 Dining Dollars and makes a $5 purchase, the balance in the account will be $95). Half of your Dining Dollars will be disbursed at the beginning of the fall semester, with the other 50% disbursed at the beginning of the spring semester. Dining Dollar balances carry over from the fall to the spring semester. Student Dining Dollars expire at the end of each spring semester.
Why are Dining Dollars better than cash?
Dining Dollars save you over 10% in sales tax on all Campus Dining purchases. Additionally, you save money on any meal at resident dining locations when using Dining Dollars (Breakfast cash price $7.75, Dining Dollars price $6.61; Lunch cash price $9.50, Dining Dollars price $8.10; Dinner cash price $10.50, Dining Dollars price $8.95).
What if I run out of Dining Dollars?
You or your parents can easily add more Dining Dollars to your JACKSCard by phone, in person, or at VTS machines in the University Union or du Bois buildings. Call 928-523-2372 or toll-free 1-877-543-6305 to pay for Dining Dollars with Visa or MasterCard. Stop by the Campus Dining Meal Planning office across from the JacksCard office in the University Union.
*JACKSCards are not transferable. Only you are allowed to use your card.
Contact Us
Campus Dining
Meal Planning Office
University Union Bldg #30
P.O.Box 5736
Flagstaff , AZ 86011
928-523-2372
1-877-543-6305
Fax: 928-523-6153
nau.dining@nau.edu
Office Hours:
Monday-Friday
8 AM–4 PM
Catering
928-523-4981
catering@nau.edu