Northern Arizona University

What our customers are saying about us. . .

Using the NAU online training and testing program has improved employee performance, extended job retention rates, provided better management accountability and ultimately increased sales levels significantly, even throughout these difficult times.

Chester Howell, President
COS Restaurant & Hospitality Consultants
Plum Island, MA

NAU's online access provides our young staff with a comfortable and exciting setting to effectively train and demonstrate their understanding of their jobs.

John Meehan, Owner
Flatbread Company
Hampton, NH

 

 

 

 

 

ONLINE TRAINING SOFTWARE

The School of Hotel and Restaurant Management has developed software that is suited for training and certification processes required for a variety of professionals.

HRM staff can work with NAU departments to convert existing content using this web-based software, which differs significantly from Web-CT.

HRM originally designed the software to train and certify hospitality professionals in customer service, including employees of the Phoenix Civic Plaza. Now, the HRM staff has the ability to customize this new training software for clients in any content area.

"Any unit that has a need to provide hassle-free training, testing, and/or certification can benefit from our platform," said a senior systems analyst. "Another great capability is that it also interfaces with NAU's e-Business software to handle online billing."

A customized version of the software is being used to provide food handlers' certification for the Coconino County Health Department. HRM has already assisted NAU's Dental Hygiene department by converting 10 certification courses for practicing professional hygienists.

The software allows rapid conversion to multiple languages. HRM already has converted a number of courses to Spanish, some of which offer toggling between Spanish and English.

An innovative feature of this software is the suite of built-in administrative and reporting tools. In-depth statistical analysis of test scores can be performed at any time to fine-tune assessments, and customizable management reports can be generated to track users' progress, demographics and evaluation results.

For existing content, courses can be rapidly developed at a reasonable fee. Contact us for information or to arrange a demonstration.

   

CONTACT
INFORMATION

Grace Marks
Phone: 928-523-4289
Fax: 928-523-5233
PO Box 6024
Flagstaff, AZ  86011-6024
Grace.Marks@nau.edu

Jason Karcz
Phone: 928-523-1817
Fax: 928-523-5233
PO Box 6024
Flagstaff, AZ  86011-6024
Jason.Karcz@nau.edu