Northern Arizona University

Legal & Operations

Tourism, Lodging, Liquor, and Food Service Provider’s Legal Information
Avoid getting sued. In today’s litigious business environment a little knowledge of those legal principles which when violated often result in a hospitality operator facing a lawsuit, could go a long way.  This workshop designed for front of the house and middle management hospitality professionals will provide you with a solid understanding of many of the laws which govern the operation of a place of public accommodation.
Instructor: Bruce Urdang, J.D.

Housekeeping Management
This half-day workshop will include the following topics: staffing and scheduling in the housekeeping department based on the property’s occupancy, maximizing productivity, preparing a budget, controlling expenses, purchasing and inventory of supplies, managing the laundry room and linens, risk and environmental management, housekeeping personnel administration, and motivating housekeeping employees.
Instructor: Dr. Matt Casado

Workshop fees per participant: 
$150 half-day / $250 full-day 
(+ Instructor Travel Costs)

CONTACT
INFORMATION

Grace Marks
Phone: 928-523-4289
Fax: 928-523-5233
PO Box 6024
Flagstaff, AZ  86011-6024
Grace.Marks@nau.edu

Bruce Urdang
Phone: 928-523-1700
Fax: 928-523-1711
PO Box 5638
Flagstaff, AZ  86011-5638
Bruce.Urdang@nau.edu

Mateo Casado-Baena
Phone: 928-523-1712
Fax: 928-523-1711
PO Box 5638
Flagstaff, AZ  86011-5638
Matt.Casado@nau.edu