Northern Arizona University

TESTIMONIALS

"This training gave me very important information that I would have to know in any job experience in my future."

FMIT Participant

"I thought the training was good. I most definitely learned some new things such as giving directions and not giving out room numbers.

CRIT Participant

"The most helpful skill was how to dress properly and how to speak with kindness."

CRIT Participant.

"I learned the proper way to answer the phone and respond to people. I also learned to look good when I go to work."

CRIT Participant

"All of the lessons were relevant because at some time or another every employee will encounter these things."

NAU Participant

"I liked the examples of different situations and how to handle them or what to say. Specifically, I liked the example about how to handle people when you are stressed."

NAU Participant

   

CUSTOMER SERVICE TRAINING

Customer Service is a universal dynamic across all industry sectors. The Arizona Hospitality Research and Resource Center has led the nation in designing relevant, culturally sensitive customer service training, customized for specific audiences.

Our training packages may be brought to you on-line or on-site.

On-Line - Our on-line programs are self-paced, flexible, and convenient - available 24/7.

On-Site - Our training team will come to you or welcome you to our beautiful campus in the pines. You will receive a customized learning experience with top-notch trainers and comprehensive training materials.

Customer Service for Front-Line Employees   (Demonstration)

(on-site or on-line)

Customer service training programs designed for front-line, entry level employees, the on-line program is self-paced and rich with interactive audios and visuals, interesting content, quizzes, and an accompanying workbook to reinforce learning. The on-site program, customized for your organization, is upbeat and employees have fun while they learn. The training promotes positive communication, improves retention, and motivates employees. These customer-service training programs help build better customer relations and strengthen your bottom-line!

Customer Service Leadership for
Managers & Supervisors

(on-site only)

Advanced program designed for mid-level leaders who must handle more complex customer service situations...and the employees who deliver front-line service.

An effective supervisor multiplies the values and benefits he or she contributes to the organization. This training reinforces effective management techniques. Managers, supervisors, and team leaders will all benefit from these comprehensive workshops. Training topics include: Characteristics of Successful Leaders; The Changing Role of Management; Critical Communication Skills; Dealing With Performance Problems; Shared Problem Solving and Decision Making; Conducting Effective Meetings; and Successful Conflict Resolution Techniques. Workshop materials include a certificate of attendance, and an accompanying workbook to re-enforce your learning.

   

CONTACT
INFORMATION

Grace Marks
Phone: 928-523-4289
Fax: 928-523-5233
PO Box 6024
Flagstaff, AZ  86011-6024
Grace.Marks@nau.edu

Only $25 per person!

To purchase the On-line Customer Service training and receive a formal certificate of completion from NAU, click on one of these two boxes – English/Spanish or Native American version.