TESTIMONIALS
"Working with NAU on the customer-service program has made a huge difference... The curriculum was created to be user-friendly is easy to understand and the lessons are fun to work with. You will see a big difference on how they conduct themselves, their appearance and their friendly communication skills once they complete the customer-service program."
Don Eddy, Director
Employment Development
and Training,
Colorado River Indian Tribes
"I took the NAU Hospitality On-line Training. It helps me very much with my customer service, and to present myself in front of customers and employees. It also helps me to handle stress, and very upset customers. Thank you for giving me the opportunity to improve myself in customer service."
P. Stone, Program Graduate
"This training gave me very important information that I would have to know in any job experience in my future."
FMIT Participant
"I thought the training was good. I most definitely learned some new things such as giving directions and not giving out room numbers.
CRIT Participant
"The most helpful skill was how to dress properly and how to speak with kindness."
CRIT Participant.
"I learned the proper way to answer the phone and respond to people. I also learned to look good when I go to work."
CRIT Participant
"All of the lessons were relevant because at some time or another every employee will encounter these things."
NAU Participant
"I liked the examples of different situations and how to handle them or what to say. Specifically, I liked the example about how to handle people when you are stressed."
NAU Participant
CLIENTS & TESTIMONIALS
The Arizona Hospitality Research and Resource Center is proud to have been able to assist many clients, including the following businesses, agencies, non-profits, and associations:
CONTACT
INFORMATION
AHRRC
Phone: 928-523-4289
Fax: 928-523-5233
PO Box 6024
Flagstaff, AZ 86011-6024
Grace.Marks@nau.edu
Tourism Research
Phone: 928-523-6205
Fax: 928-523-5233
PO Box 6024
Flagstaff, AZ 86011-6024
Tourism.Research@nau.edu
© 2009 Arizona Board of Regents.
Northern Arizona University, South San Francisco Street, Flagstaff, Arizona 86011
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